Support Tickets
- Email Piping / Auto Importing Tickets
- Setup Ticket Form
- Ticket Services
- Departments
- Ticket Email Templates
- Auto Close Tickets
- Translating ticket priorities and ticket statuses
- Allow access to tickets to non-staff members
- Private staff notes
- Allowed file extensions
- Maximum ticket attachments
- Knowledge Base Link
- Predefined Replies
- Change ticket status without making reply
- Statuses
- Priorities
- Open Ticket from Admin Area