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Support Tickets

  • Email Piping / Auto Importing Tickets
  • Setup Ticket Form
  • Ticket Services
  • Departments
  • Ticket Email Templates
  • Auto Close Tickets
  • Translating ticket priorities and ticket statuses
  • Allow access to tickets to non-staff members
  • Private staff notes
  • Allowed file extensions
  • Maximum ticket attachments
  • Knowledge Base Link
  • Predefined Replies
  • Change ticket status without making reply
  • Statuses
  • Priorities
  • Open Ticket from Admin Area

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