- Email Piping / Auto Importing Tickets
- Setup Ticket Form
- Ticket Services
- Ticket Email Templates
- Auto Close Tickets
- Translating ticket priorities and ticket statuses
- Allow access to tickets to non-staff members
- Private staff notes
- Allowed file extensions
- Maximum ticket attachments
- Knowledge Base Link
- Predefined Replies
- Change ticket status without making reply
- Open Ticket from Admin Area
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